MagicINFO RM Solution MagicINFO RM Solution
Remote Management Solution

Ensure optimized devices via remote management from the trusted industry leader

Why Remote Management Solution?

Combine your CMS with Samsung for complete device control

Whether a CMS partner has their own CMS solution or an IT company possesses its own web application skills, the Samsung MagicINFO Remote Management Solution is a perfect fit for all business needs. This is a central remote service solution allowing for remote monitoring of devices and eliminating the need for site visits or service calls. The platform of this solution synchronizes with a company’s CRM and offers a complete review of hardware and display content. Samsung’s Remote Management Solution involves a separate license key from MagicINFO Server. Though the install package is the same as MagicINFO Server, the functions are dependent on the license key.

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Key Features

Optimum hardware control

Samsung’s Remote Management Solution is equipped with a display monitoring dashboard designed to allow for teams to view information such as screen activity and content. The dashboard also enables consumers to select displays or groups and review historical information. Also included is the ability to change display settings such as power, volume and input source, plus push new firmware and automate software updates.

Remote control

Control all on-screen display menus as if you are in front of the display.

Device setting control

Ability to adjust critical hardware settings including power on/off, volume control, input source, picture mode and time, etc.

Quick control

Samsung’s Remote Management Solutions supports a responsive control panel for frequently used settings.

Web browser control

On the Tizen device, users can control web browser settings such as setting home pages, movement of URLs, zoom ratio and refresh intervals.

Security control

With this feature, users can monitor and control all security settings including network port access and USB navigation based on a company’s security policy.

Remote software update

This feature allows for managing firmware versions on the displays. Users can register or publish new firmware for their displays.

Robust monitoring

Previously, whenever a device experienced an error, there was no way to determine the root cause and a service call had to be scheduled. However, Samsung’s Remote Management Solution can detect over 40 hardware errors within a network. Using these codes, the cause of errors can be identified and solved without the need for a service call. Also, device statistics provide data on error rates, connection status and approval. No matter the location, users can be assured of access at all times.

Error detection

Enables detection and troubleshooting for over 40 hardware and 10 software errors and warning information to diagnose a problem within a device on a user’s network.

Error code guide

An error code from the server will be sent to a user detailing the issue and provide guidance on how to resolve the error remotely via Web Manual.

Mobile access

Users can connect to the RM server at any time, regardless of their location.

Device statistics

Support summary information on devices such as error occurrence, connection history and approval status.

Advanced features

Samsung’s Remote Management Solution is a fully customizable solution, offering various advanced features to emphasize the brand image and reduce operational burden. Users can now add their company logo or video file to the Remote Management tool to display their own logos or taglines on the screen while turning on a device. Also, the device group code allows for initial setting recognition, in turn increasing productivity and decreasing the labor expenses of partners.

Display customized logo

Users can add and display a customized logo via Remote Management server while turning on a device to ensure brand visibility.

Device group code

Support automatic device grouping using device group codes to save time with initial setting recognition.

Compatible PC

Compatible 3rd party PC list for I Player 6

Manufacturer
Model
Grade
CPU
GPU
Storage
Memory
SQA Completion
Manufacturer
ZOTAC
Grade
FHD
CPU
Intel i3 7100U
GPU
Intel HD 620
Storage
120GB SSD
Memory
DDR4 4G Memory
SQA Completion
May. ‘18
Grade
UHD
CPU
Intel i5 7500T
GPU
GTX1050
Storage
120GB SSD
Memory
DDR4 8G Memory
SQA Completion
May. ‘18
Manufacturer
AAEON
Grade
FHD
CPU
Intel i3 6100U
GPU
Intel HD 520
Storage
64GB SSD
Memory
DDR4 4G Memory
SQA Completion
May. ‘18

* AAEON UHD model will come with similar spec as ZOTAC UHD (250-FB370-301EB )

FAQ

Is RM Solution a separate application from MagicINFO Server?
No. RM Solution is not a separate application, but a separate license key (BW-RMS40SA) which means the software install package is the same with MagicINFO Server, the available functions will be set depending on the license key. MagicINFO Server which is greater than or equal to v4004.8 supports RM license key.
Can RM Solution be combined with URL Launcher?
Yes. RM license is available when ‘Play via’ sets to ‘URL Launcher’. RM license is not available when ‘Play via’ sets to ‘MagicInfo’
For SoC displays, would it be compatible with Tizen models only, or also Orsay?
Tizen Only for SoC displays. In brief, RM license is available for SoC based Tizen & I Player running on SBB/PIM/3rd party PC.For S4, firmware which is greater than or equal to v2000.6 supports RM license key. For S5/S6, every firmware supports RM license key. I Player which is greater than or equal to v3204.0 supports RM license key.
Can RM license be used with full licenses from the same server?
Yes. Devices with RM license will be marked with ‘RM’ icon from the device lists.

Devices with full license

  • Tizen models
  • SBB/3rd party PC

Devices with RM license

  • Tizen models
  • SBB/3rd party PC
Can RM license be upgraded or changed to the full license?
No. RM license is a separate license from full license.
What are the new features for RM license compared to the previous version?
6 features are added as device control menus for MagicINFO Server v4004.8 and above 2 major features are upgraded for MagicINFO Server 6.
New Features v4003.7 and below v4004.8 and above V6000 and above
Web Browser Settings No Yes Yes
Custom Logo Settings No Yes Yes
Auto Source Switching No Yes Yes
Max Power Saving No Yes Yes
Brightness Limit No Yes Yes
Touch Control Lock No Yes Yes
Proactive Monitoring No No Yes
Device Group Code No No Yes

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