09 February 2021
Island paradise resort delivers enhanced customer satisfaction
Jeju Dream Tower and Grand Hyatt Jeju are committed to creating unique experiences for every visitor to the island, delivering the highest quality of service. With guests now expecting more from hotels, including retail, various excursions and multiple activity options, it is important to be able to communicate clearly and effectively. Samsung’s display solutions, which include a wide range of LCD, LED digital signage and Hotel TVs, along with expert technical support, made it the ideal partner for Jeju Dream Tower and Grand Hyatt Jeju to enhance guest experiences from their room, to restaurants and beyond.
Engaging guests with best-in-class technology for a seamless experience
- Jeju Dream Tower, Grand Hyatt Jeju
- ASIA, KOREA
- Samsung Product
- HG75NJ690UF, QB13R, QM55R, QM85N, SH37F, UM46N, IFH Series
As an integrated resort, Jeju Dream Tower includes a hotel with 1,600 rooms and suites, 14 unique restaurants and bars, 2 premium spas, 8 residential-style meeting spaces, casinos, Jeju’s largest outdoor deck with infinity pool and shopping malls, meaning a variety of displays were required in a range of shapes and sizes. TVs in each room help guests escape daily life and relax, and once they leave their room, guests need to easily navigate the facilities and feel confident moving between the different parts of the resort. From walking through the casino, to finding their favorite restaurants, Jeju Dream Tower understood the importance of displays to customers. It decided to implement best-in-class technology to create a seamless experience that enhances customer satisfaction and ensures they will want to return for years to come.
Transforming each space with versatile, vivid display portfolio
Jeju Dream Tower needed a range of versatile displays throughout the resort, transforming each space so that it caters to any guest need. With a diverse portfolio, range of innovative features and forward-thinking sales team, Samsung was the perfect partner to help enhance the guest experience and ensure every step of the journey was enjoyable and engaging.
Versatile product lineup delivering superior quality
A critical factor in Samsung being selected as a partner was its versatile lineup of displays, including LED and LCD signage, in addition to hotel TVs. Throughout a large-scale facility, customers can engage with displays in a variety of ways – from watching TV, to wayfinding, to even enjoying gaming in the casino.
Reliable and ongoing support from Samsung experts
Last but not least, Samsung ensured it was with its customer every step of the way, from consulting, to technical advice and post-issue management.
Samsung’s expert technical support was able to reassure the Jeju Dream Tower team at every stage, allowing everyone to maintain focus on delivering the best possible customer and guest experience throughout the impressive facilities.
Total solution offerings including Smart Hospitality Display, Smart LCD Signage and Smart LED Signage
- HG75NJ690UF / 1,750 units
- QB13R, QM55R, QM85N, SH37F, UM46N / 237 units
- IFH Series / 2 screens (P1.5 - 330 cabinets, P2.0 - 35 cabinets)
“Samsung’s sales team were very detail-oriented. They were sincere and professional. Their concepts were very forward thinking. On top of that, Samsung has superior products, which fits our image. Samsung really played a key role in building Dream Tower together.”
- Lawrence Teo
- COO of Jeju Dream Tower
Taking the guest experience to the next level throughout the resort
By implementing a wide range of displays throughout its resort, Jeju Dream Tower and Grand Hyatt Jeju has maximized overall satisfaction for guests. With a versatile lineup, best-in-class technology and expert support, Samsung played a key role in bringing the resort’s guest experience to the next level.
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